You can view the trading history by logging into your trading platform, the "MetaTrader Terminal" window is located at the bottom of the your screen. At terminal window, please click on "Account History" tab, right-click the box that pops up, and choose between "All History", "Last Month", "Last 3 Months" or "Custom Period".

If you've forgotten your MetaTrader account password, please send an email to support@primaprotrade.com using the email address that was registered with PrimaPro, or alternatively you can open a Support Ticket from your "Client Area", which is the most recommended way of communication between clients and PrimaPro.

You can change your MetaTrader account login password by following steps:
1) Open your MetaTrader platform, then go to "Tools"
2) Click "Options"
3) At "Server" tab, click "Change" button
4) Enter current password, new password and re-type new password
5) Click "OK"
Now, your password has been changed accordingly.

No. There is no commission charge on your basic MetaTrader account. Your only cost of transaction shall be the spread, depending on each trading instruments.

PrimaPro provides the most popular trading platform, Trader Evolution. The platform is available on PC, iPhone, iPad, Android and Windows Mobile.

PrimaPro offers trading instruments, Forex - 38 currency pairs, Spot Silver, Gold and Oil. Other instruments e.g CFDs shall be available in near future.

The market trading hours vary periodically during seasonal time adjustments and major public holidays. PrimaPro market trading hours starts on Sunday 22:00 Australia trading hour, and ends on Friday 21:45.

PrimaPro offers leverage according to ESMA leverage.

Swap is calculated throughout Monday to Friday for positions rolled over to the next trading day. In fact, Swap is measured over 7 days even though forex markets operate for 5 days only. Therefore, swap on Wednesday is tripled to account for any position opened on Wednesday and closed on Thursday of the week, which will be calculated as 3 nights. The formula of Swap calculation = (1 pip/ exchange rate) x (position volume/ lot size) x (swap value in points).

When you do not have sufficient free margin in your MetaTrader trading account, any of pending order placed will be cancelled by the system automatically.

The spread is the difference between the Buy and the Sell price (also called Bid and Ask price) for a currency pair. The spread represents the difference between what the market maker gives to buy from a trader, and what the market maker takes to sell to a trader.

Margin Call is a demand to deposit additional funds to avoid a Stop Out or to close losing positions, if the equity/margin ratio reaches 100% for all accounts. Stop Out is the forced closure of an order or more, when the equity/margin ratio is less than 50% for all accounts, to avoid a situation from falling into negative balance.

There are few possibilities as follow.
1. Please check if you are using the correct login password, you should use the Master password to place a trade, the Investor password is provided for viewing purpose only.
2. You may have insufficient margin in your MetaTrader trading account, or the particular instrument is no longer available.

CFD is contracts for difference. Contract For Difference is an agreement between seller and buyer, where seller is stipulated to pay the difference between the opening and closing prices of an asset (buyer pays instead of seller in case when the difference is negative ). Contracts for difference allow you to trade shares without physically owning them.

Registering with PrimaPro is simple and easy. Upon log on to www.primaprotrade.com, please click on "Open Live Account" button and complete the steps within minutes.

Basically, you need to provide 2 types of documents, "Proof of identification" and "Proof of Address" as follow:

1. A scan copy of Original Personal Identification document (Passport/ National ID)
2. Proof of Address document within 6 months as follow:
- A scan copy of Original Utility bill e.g electricity, water bill or landline phone.
- A scan copy of Original Bank account/ credit card statement.
- A scan copy of Original "Residency Document" or tax bill issued by local authority.
- A scan copy of Original Driving license or National ID which is not utilised for Proof of identification.

Important: Please ensure your Full Name and Address are printed clearly on the documents you are submitting to PrimaPro for live account approval. PrimaPro reserves the rights to request additional documents for further verification purpose.

You can open a live trading account with PrimaPro within minutes. However, you must provide all required documents to activate your account, and our account approval process is within 24 hours.

The minimum deposit amount is USD 100 for standard account.

PrimaPro offers one Standard trading account to suit the needs of many types of investors and traders. For more information, please contact us at support@primaprotrade.com if you wish to learn more more.

Yes. You can own multiple accounts depending on your needs. (Maximum up to 3 MetaTrader trading account)

Yes sure. Both individuals shall 1st open individual account and then submit the request to have join-names. Please contact support@rimaprotrade.com for details.

At PrimaPro, we strive to be friendly on demo account opening. You do not need to register to open a demo account. Simply download our trading platform, install it and you are ready to try the demo accounts instantly.

The following are a few methods you can use to fund your account.
1. Bank Wire/ Telegraphic Transfer
2. Credit/ Debit Card (Master/ Visa, Union Pay)
3. Other payment processors - coming soon!

Please login to "PrimaPro Login" to check the available methods to start depositing funds into your trading account.

Currently, you can deposit funds in USD and EUR only (Depending at your account base currency). If you deposit funds in a currency other than your account base currency (EUR or USD) , then it will be converted into the base currency of your trading account by PrimaPro at the prevailing rate of the day.

The minimum deposit is USD 100 for for Standard account.

It is depending on your deposit methods. For Bank wires, it usually takes approximately 3-5 banking days to clear completely and we deposit into your trading account as soon as we have received the funds. For other deposits methods, like credit/ debit cards, funds are deposited into your trading account within the 1-3 day.

Please login to "PrimaPro Login" to submit your funds withdrawal request. Upon receiving funds withdrawal request, our funds withdrawal department shall process it within 1 business day. Usually, for Bank Wires it takes 3-5 business days to be creditted to your bank account. For other withdrawal methods shall be available soon.

Yes. You can make funds withdrawal even though you may have open positions in your trading account. However, you must ensure that you have sufficient or more margin so that it does not affect your open positions. Your withdrawal request shall be rejected in case your account does not has sufficient margin to support your open positions.

PrimaPro does not charge any additional fees on deposits and withdrawals. However, there are some minimal fees charged by the banks or payment processing companies. The funds deposited into your trading account is the exact amount received by PrimaPro.